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Terms & Conditions & Waiver Information

Yoga and physical exercise are an individual experience. I understand that in Yoga, and in any other exercise class, I will progress at my own pace. If at any point I feel overexertion or fatigue, I will respect my own body's limitations and I will rest before continuing Yoga or any other exercise.

I understand that classes and workshops run by or authorised on behalf of Ella and Fleur Hot Yoga Ltd. can be physically intensive, and I voluntarily assume the risk inherent in my participation in Yoga classes including the risk of injury, accident, death, loss, cost or damage to my person or property. I release and indemnify Ella and Fleur Hot Yoga Ltd. from, and against, all such claims and liabilities, including legal fees.

I am reminded that Ella and Fleur Hot Ltd cannot be possibly held responsible for the health of each individual and that it is the responsibility of the individual to consult with their doctor before exercising and I will advise my teacher to the fullest of my knowledge of my medical background.

I assume responsibility to update Ella and Fleur Hot Ltd. of any changes in my medical condition that might affect my safety or participation in any Yoga classes attended.

By attending Ella and Fleur Hot Yoga Ltd run classes and events such as workshops, I agree to accept their terms and conditions (available on request).

If purchasing the introduction or any membership option please be aware refunds are not available due to illness, injury, or dislike. Temporary holds are available during the period of illness or injury

Cancellation Policy:

A late cancellation fee of the class cost may apply if the cancellation occurs within two hours of the scheduled start time of the class.

If there is a lack of funds/classes available on the student’s profile; this may be back charged when the profile is next topped up of funds.

Ella and Fleur Hot Yoga Ltd reserve the right to apply the early cancellation charge on a discretionary basis.

Purchase Policy:

By clicking “Place Order” you confirm you have read and accepted our terms and conditions

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All products or Ella and Fleur Hot Yoga Ltd merchandise purchased online can be collected in person from the studio or postage fees may apply.

All products which are used for hot yoga or other classes run at the studio will come with a three-month warranty period only for product defects.

All stock is subject to availability and if no stock is currently available an order will be placed by Ella and Fleur Hot Yoga Ltd as soon as possible. If lead times are not acceptable a full refund will be made available.

All membership options including the introduction offer cannot be refunded for dislike or medical reasons. However, memberships and introduction offers can be placed on hold during the period of injury.

Terms & Conditions:

Ella and Fleur Hot Yoga Ltd
Terms and Conditions (T & C’s)

1. If purchasing the introduction offer, please be aware refunds are not available due to illness or dislike. The introduction offer is only available to customers on their first visit.

2. Memberships

2.1 'No notice' contracts apply to our monthly and annual membership offers. 12 month unlimited memberships are only valid for that duration, due to the discounted price. 

2.2 12 month memberships revert to a monthly unlimited contract (after their expiry) unless otherwise agreed in writing by Ella and Fleur Hot Yoga Ltd.

2.3 Contracts can be ended only after the initial 12 month contract period has ended by providing written notice to a member of Ella and Fleur Hot Yoga Staff member by either email or in writing. The preferred email address is info@ellaandfleurhotyoga.co.uk,


2.4 All monthly membership offers must be paid by providing valid credit/debit card information which will be kept on your profile and auto payments will be made from the card details provided on a monthly basis. All new contracts require the first month's payment to be taken in advance.


2.5 In an event of a missed payment, an admin fee may be applied of up to £22 per missed payment to recover cost passed on to Ella and Fleur Hot Yoga Ltd by a third party.


2.6 “Unlimited” class memberships entitle the student to unlimited classes on a monthly basis. However, classes need to be booked via our App. If the class is not booked; admittance may not be possible due to fully booked classes.

2.6.1 Unlimited members are entitled to 'unlimited' guest passes, providing the guests are new to the studio. Please email us to book your guest passes.


2.7 Mini memberships entitle the student to attend five classes on a monthly basis only. Paragraph 2.6 applies.

2.8 Classes not used on the mini membership cannot be carried over from month to month.

2.9 Unlimited memberships plans are not transferable, and classes can only be taken or scheduled by the member named under the membership/unlimited plan.

2.10 Memberships paid for in advance cannot be refunded due to non-enjoyment and/or illness. In the event of illness Ella and Fleur Hot Yoga Ltd may upon discretion put the membership on hold until the student is well enough to practice again. Any partial refunds are agreed on by discretion of Ella and Fleur Hot Yoga Ltd management staff.

2.11 10 Class passes will auto-renew once all classes have been used. Please email us (info@ellaandfleurhotyoga.co.uk) prior to the use of your last class, if you wish to stop the renewal.

2.12 Any classes that students attend over their allocated allowance will be charged at our standard ‘drop-in’ rate of £22, where applicable.

  1. Class Schedule

3.1 Class schedules can be found at www.ellaandfleurhotyoga.co.uk or via our website or through a downloadable App for mobile and tablet use.

3.1.1 Please arrive at least 10 minutes before the start of class. Unfortunately, we are unable to admit any late arrivals, with them being treated as a late cancellation. We value and respect everyone’s safety and experience, so please adhere to these requests.

3.2 Ella and Fleur Hot Yoga Ltd reserve the right to alter the class schedule but will try to inform via email and/or text, with the details stored in our database.

  1. Workshops

4.1 Workshops and special classes may be held from time to time. Ella and Fleur reserve the right to charge a special premium for these workshops or special classes which may or may not be offered under any of the membership deals.

  1. Cancellations

5.1 The quickest and best way to cancel a class is through our App.


5.2 Class cancellations can also be actioned by calling the Studio on the phone numbers which can be found at www.ellaandfleurhotyoga.co.uk.


5.3 A late cancellation fee of the class cost will apply if cancelled within two hours of the class scheduled start time.


5.4 A failure to turn up to the scheduled class will also result in the fee of the class cost being charged against the student’s profile.


5.5. If there is a lack of funds/classes available on the student’s profile; this may be back charged when the profile is next topped up of funds.


5.6 Ella and Fleur Hot Yoga Ltd reserve the right to apply the early cancellation charge on a discretionary basis.

  1. Personal Data

6.1 Ella and Fleur Hot Yoga Ltd will collect personal data including medical history to allow identification of suitability to carry our physical tuition on the premises.


6.2 Ella and Fleur Hot Yoga Ltd will not sell or pass on any personal data disclosed in confidence.


6.3 Personal data may be visible to any instructor or employee of Ella and Fleur Hot Yoga Ltd.


6.4 Your personal data will be stored by Ella and Fleur Hot Yoga Ltd through the ‘Wellness Living’ Software that is utilised at the studio; viewable upon request. Access to other student’s data will not be authorised.


6.5 An Emergency Contact must be provided by all students in the case of a medical emergency.

  1. Merchandise/Product Purchases

7.1 All products or Ella and Fleur Hot Yoga Ltd merchandise purchased online can only be collected from the studio in person.


7.2 Home delivery could be arranged but an additional premium may be applied which will be agreed at the time of sale.


7.3 All products which are used for hot yoga or other classes run at the studio will come with a three-month warranty period only for product defects.


7.4 All stock is subject to availability and if no stock is currently available an order will be placed by Ella and Fleur Hot Yoga Ltd as soon as possible. If lead times are not acceptable a full refund will be made available.

8.Account Purchases

8.1 Account purchases will only be authorised if there are valid credit or debit card details stored on the students’ profile.


8.2 Account purchases may not be authorised at the discretion of the studio staff.


8.3 On the 1st of each month – all negative account balances will be automatically transacted through the credit or debit card details stored on the students’ profile.


8.4 Any disputed transactions should be directed to Fleur Richardson at info@ellaandfleurhotyoga.co.uk.

  1. Terms & Conditions

9.1 Ella and Fleur Hot Yoga Ltd reserve the rights to add/delete or amend these terms and conditions from time to time and will publish any changes to all affected.

Return / Refund:

Refunds and Returns are by discretion of management only.

Privacy Policy:

Privacy Policy

  • Ella and Fleur Hot Yoga Ltd will collect personal data including medical history to allow identification of suitability to carry our physical tuition on the premises.


1.2 Ella and Fleur Hot Yoga Ltd will not sell or pass on any personal data disclosed in confidence.


1.3 Personal data may be visible to any instructor or employee of Ella and Fleur Hot Yoga Ltd.


1.4 Your personal data stored by Ella and Fleur Hot Yoga Ltd through the ‘Wellness Living’ Software utilised at the studio may be viewed upon request. Access to other student’s data will not be authorised.


1.5 An Emergency Contact must be provided by all students in the case of a medical emergency.