Ella and Fleur Hot Yoga Ltd
Terms and Conditions (T & C’s) 2020
1. If purchasing the introduction offer please be aware refunds are not available due to illness or dislike.
2. Memberships (all memberships are on 30 day rolling contracts)
2.1 30 day rolling contracts apply for Bronze, Silver, Platinum, Gold and Online membership offers. 30 day written notice must be provided to pause/cancel/downgrade a membership.
2.1.1 Clients are liable for any payments that fall within the 30 day notice period. If a payment is made, clients will still be eligible for their quota of classes and/or access to our online platform. Clients will be eligible for their quota of classes and/or access to our online platform for the duration of the paid term.
2.2 Any unused classes do not get carried over to the following month and therefore will be lost if not used within the month.
2.3 Contracts can be ended providing 30 day written notice to firstname.lastname@example.org or email@example.com
2.4 All monthly membership offers have to be paid by monthly direct debit or by providing valid credit/debit card information which will be kept on your profile and auto payments will be made from the card details provided on a monthly basis. All new contracts require the first month's payment to be taken in advance. Payments are held securely in within our processing system and may not appear on Direct Debits or similar payment schemes through your bank.
2.5 In an event of a missed payment, I admin fee may be applied of up to £13 per missed payment to recover cost passed on to Ella and Fleur Hot Yoga Ltd by a third party.
2.6 “Unlimited” class memberships entitle the student to unlimited classes on a monthly basis. However, classes need to be booked via “Wellnessliving”. If the class is not booked; admittance may not be possible due to fully booked classes.
2.7 Bronze memberships entitles the student to attend four classes on a monthly basis only. Additional drop in classes will be at a discounted by £3.50 per class. Paragraph 2.6 applies.
2.8 Silver memberships entitles the student to attend six classes on a monthly basis only. Additional drop in classes will be at a discounted by £3.50 per class. Paragraph 2.6 applies.
2.9 The Platinum contract allows the student to attend 8 classes on a rolling monthly basis. Additional drop in classes will be at a discounted by £3.50 per class. Paragraph 2.6 applies.
2.10 Gold memberships entitles the student to unlimited classes on a monthly basis however paragraph 2.6 applies.
2.11 Gold memberships, Monthly unlimited yearly unlimited plans are not transferable and classes can only be taken or scheduled by the member named under the membership/unlimited plan.
2.12 Memberships paid for in advance cannot be refunded due to non-enjoyment and/or illness. In the event of illness Ella and Fleur Hot Yoga Ltd may upon discretion put the membership on hold until the student is well enough to practice again. Any partial refunds are agreed on by discretion of Ella and Fleur Hot Yoga Ltd management staff.
2.13 Online memberships entitles the student to unlimited classes on a monthly basis, on our online platform found under 'Ella and Fleur Online' on Facebook.
- Class Schedule
3.1 Class schedules can be found at www.ellaandfleurhotyoga.co.uk or via our website or through our downloadable application for mobile and tablet use.
3.2 Classes can be booked two weeks in advance of the chosen class.
3.3 Ella and Fleur Hot Yoga Ltd reserve the right to alter the class schedule but will make effort to inform all through the Ella and Fleur Hot Yoga Facebook business page.
4.1 Workshops and special classes may be held from time to time. Ella and Fleur reserve the right to charge a special premium for these workshops or special classes which may or may not be offered under any of the membership deals.
5.1 Class cancellations can be actioned through the website or through our downloadable application for mobile and tablet use.
5.2 A late cancellation fee of £10 will apply if cancelled within two hours of the class scheduled start time.
5.4 A failure to turn up to the scheduled class will also result in a £10 fee being charged against the student’s profile.
5.5. If there are lack of funds/classes available on the student’s profile; this may be back charged when the profile is next topped up of funds.
5.6 Ella and Fleur Hot Yoga Ltd reserve the right to apply the early cancellation charge on a discretionary basis.
- Personal Data
6.1 Ella and Fleur Hot Yoga Ltd will collect personal data including medical history to allow identification of suitability to carry our physical tuition on the premises.
6.2 Ella and Fleur Hot Yoga Ltd will not sell or pass on any personal data disclosed in confidence.
6.3 Personal data may be visible to any instructor or employee of Ella and Fleur Hot Yoga Ltd.
6.4 Your personal data stored by Ella and Fleur Hot Yoga Ltd through the use of the Wellnessliving Software utilised at the studio may be viewed upon request. Access to other student’s data will not be authorised.
6.5 An Emergency Contact must be provided by all students in the case of a medical emergency.
- Merchandise/Product Purchases
7.1 All products or Ella and Fleur Hot Yoga Ltd merchandise purchased online can only be collected from the studio in person.
7.2 Home delivery could be arranged but an additional premium may applied which will be agreed at the time of sale.
7.3 All products which are used for hot yoga or other classes run at the studio will come with a three month warranty period only for product defects.
7.4 All stock is subject to availability and if no stock is currently available an order will be placed by Ella and Fleur Hot Yoga Ltd as soon as possible. If lead times are not acceptable a full refund will be made available.
8.0 Account Purchases
8.1 Account purchases will only be authorised if there are valid credit or debit card details stored on the students’ profile.
8.2 Account purchases may not be authorised at the discretion of the studio staff.
8.3 On the 1st of each month – all negative account balances will be automatically transacted through the credit or debit card details stored on the students’ profile.
8.4 Any disputed transactions should be directed to Fleur at firstname.lastname@example.org.
9. Terms & Conditions
9.1 These terms and conditions shall be governed by/will be handled in accordance with the laws of England.
9.2 Ella and Fleur Hot Yoga Ltd reserve the rights to add/delete or amend these terms and conditions from time to time and will publish any changes to all affected.
9.3 The use of any information/videos provided on our Facebook page 'Ella and Fleur Online' and 'Ella and Fleur', is solely at your own risk. We assume no responsibility for injuries suffered whilst practising the exercises on our online video forum. We do not recommend Yoga, Pilates or HIIT exercises, without appropriate supervision, if you are pregnant, have an acute injury or are under 16 years of age.
9.4 The content provided on 'Ella and Fleur Online' is the intellectual property of Ella and Fleur Hot Yoga Limited. This content is not to be used or duplicated without prior permission. Any such use may break UK Copyright Law and be subject to prosecution.
You should consult your physician or other healthcare professional before starting any fitness program. Do not start a fitness program if your physician or healthcare provider advises against it. If you experience faintness, dizziness, pain or discomfort, you must stop the exercises immediately.